Helping leaders, individuals, teams and organizations navigate change, build trust and work better together.
Develop a clearer understanding of yourself, your strengths and how you show up with others. Build the confidence to navigate difficult conversations, make decisions, manage change and lead in a way that feels authentic to you.
Better working relationships don't happen by accident. Explore how people communicate, respond to challenges and work together. Build trust, address tensions and create the conditions for more effective collaboration.
Whether you're facing a career transition, a leadership challenge or organizational change, gain perspective, explore possibilities and identify practical ways forward that align with what matters most.
Workplaces are about people. And how we understand ourselves, relate to others and work together makes a real difference.
I work with individuals, leaders, teams and organizations to strengthen leadership, build meaningful relationships, improve collaboration and navigate the challenges that come with change and working with people.
Through coaching, emotional intelligence assessments, team development, facilitation and conflict resolution, I help people gain perspective, explore new possibilities and translate insight into meaningful action.
This isn’t coaching by formula. It’s thoughtful, practical and human-centred work that recognizes that every person, team and organization is different.
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A practitioner who understands organizational life
Before becoming a coach, I spent many years working inside complex organizations, particularly in the post‑secondary education sector. I’ve led large collaborative teams, managed budgets, designed over 30 programs, facilitated difficult conversations, and sat at decision‑making tables where values, power, and resources don’t always align neatly.
That background matters. It means I understand the pressure leaders carry, the realities of institutional constraints, and the human cost of unresolved conflict or poorly managed change.
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Every coaching relationship and organizational engagement is different.
I’m grateful to the individuals and organizations who have trusted me to be part of their development and their work.
Here are some of their experiences.
"Working with Annette over nine sessions was truly transformative. Her insightful questions helped me uncover my strengths, clarify my goals, and regain confidence after a career transition. She met me where I was, offered structure and empathy, and guided me toward self-awareness and renewed focus. An incredible coach who helped me see what was possible."
“Annette is a talented coach who uses a very effective mix of coaching tools, intuition, and personal experience. She has helped me clarify my goals and priorities in a way that I find easy to follow through on. Homework is not overwhelming! I'm grateful for her support in navigating career challenges and transitions.”
“Annette helped guide me in understanding what my strengths are and how to express them in an interview to have the most impact. She did a great job of staying focused on the task at hand and making each session very productive. Annette’s warm personality and vast experience makes her one of the friendliest and most effective expert level coaches. I believe that without her help I might still be looking for work.”
"We were fortunate to have Annette Santos, a highly skilled facilitator, deliver our Effective and Inclusive Facilitation session at our staff retreat in June. Annette worked collaboratively with key team members to ensure the session was well suited to our team's needs, bringing thoughtful preparation, genuine care, and a warm and inviting energy to the experience. Annette’s engaging and inclusive approach brought the content to life, creating a welcoming learning environment that encouraged participation, reflection, and practical learning."
I work with leaders, teams, and organizations navigating complexity, change, and conflict — especially those seeking thoughtful, practical support grounded in lived experience.
I coach with a systems lens and a human heart. We look at your patterns, instincts, and values, and we also look at the context around you, including culture, power dynamics, roles, and expectations. This work is not just insight. It is sense-making and strategy. You leave with language, practical approaches, and next steps you can use right away.
Yes. Many coaching engagements explore conflict, communication, and leadership tensions. I also offer dedicated conflict coaching and mediation when deeper support is needed.
Both. Coaching engagements can be short-term or ongoing, depending on your goals and context. We work with what’s emerging in real time — not just fixed objectives.
Team coaching focuses on strengthening how a team functions over time by building trust, shared accountability, and the habits that support healthy communication and productive conflict. Facilitation supports the team to achieve a clear outcome in a specific meeting by providing structure, guiding the process, and helping the group make decisions or create deliverables. Often, they are blended. A session may be facilitated to meet an immediate goal while also using a coaching lens to build the team’s longer-term capacity and ways of working.
Both are available, but most people choose a package because it creates momentum and a clear arc of work. Packages also make pricing predictable. If you’re not sure what you need yet, we can start with a short, focused option and decide from there.
Yes, in some cases. I reserve a limited number of reduced-fee spots for clients who are in transition or working within tight constraints. If cost is a barrier, tell me what’s feasible and we’ll see what’s possible.